Privacy Policy

1. Information We Collect

1.1 Registration Data. When you create a qk365 account, we collect personal information including your full name, date of birth, email address, username, and password (stored in encrypted form). This information is required to create and manage your account.

1.2 Identity Verification (KYC) Data. To comply with anti-money laundering (AML) regulations and to verify your age (18+), qk365 may request copies of government-issued identity documents (such as a CNIC or passport), proof of address, and proof of payment method ownership. This data is collected only when required and is handled with the highest level of security.

1.3 Financial Data. We collect information related to your deposits and withdrawals, including payment method type, transaction amounts, and transaction timestamps. We do not store full card numbers, bank account credentials, JazzCash PINs, or Easypaisa wallet passwords on our servers. Payment processing is handled by compliant third-party payment processors.

1.4 Usage and Gameplay Data. qk365 collects data about how you interact with the platform, including games played, bets placed, session durations, IP address, device type, browser type, and operating system. This data is used to improve platform performance, detect fraud, and provide personalised experiences.

1.5 Communications Data. If you contact qk365 support (e.g., via email at [email protected]), we retain records of those communications to resolve your query and improve our service quality.

1.6 Cookies and Tracking Technologies. qk365 uses cookies and similar tracking technologies to maintain session state, remember your preferences, analyse site traffic, and deliver relevant content. You may control cookie settings through your browser; however, disabling cookies may affect the functionality of the qk365 platform.

2. How We Use Your Information

qk365 uses the personal information we collect for the following purposes:

• To create and manage your qk365 account and verify your identity and age.
• To process deposits, withdrawals, and other financial transactions.
• To provide customer support and respond to your queries and complaints.
• To detect and prevent fraud, money laundering, cheating, and other prohibited activities.
• To comply with applicable legal and regulatory obligations, including AML and know-your-customer (KYC) requirements.
• To send transactional communications (e.g., deposit confirmations, withdrawal notices, security alerts).
• To send promotional communications and offers, where you have opted in to receive them.
• To improve and develop the qk365 platform, including through analytics and A/B testing.
• To enforce our Terms & Conditions and other applicable policies.
• To support responsible gaming monitoring and to comply with self-exclusion requests.

3. Legal Basis for Processing

3.1 qk365 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (e.g., account management, payment processing).
• Legal obligation: Processing required to comply with applicable laws (e.g., KYC, AML, age verification).
• Legitimate interests: Processing necessary for fraud prevention, platform security, and platform improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing based on your explicit consent, such as receiving marketing communications. You may withdraw consent at any time.

4. Data Sharing and Third Parties

4.1 qk365 does not sell, rent, or trade your personal information to third-party marketers under any circumstances.

4.2 We may share your personal data with carefully selected third parties in the following limited circumstances:

• Payment processors: To facilitate deposits and withdrawals via JazzCash, Easypaisa, bank transfer, USDT TRC20, Skrill, Neteller, and other supported methods.
• Identity verification providers: To conduct KYC and age verification checks as required for compliance.
• Game providers: Game software providers may receive pseudonymised gameplay data necessary to operate their games on the qk365 platform.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory directive, qk365 may disclose personal data to relevant authorities.
• Fraud prevention services: We may share data with fraud detection and prevention partners to protect qk365 and its players from criminal activity.

4.3 Any third party with whom qk365 shares personal data is required to handle that data in accordance with applicable data protection laws and is prohibited from using it for purposes beyond those for which it was disclosed.

5. Data Retention

5.1 qk365 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law.

5.2 Account data is typically retained for the duration of your account and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.

5.3 KYC and AML-related records are retained for the period required by applicable anti-money laundering legislation, which may extend beyond account closure.

5.4 Where personal data is no longer required, qk365 will securely delete or anonymise it.

6. Data Security

6.1 qk365 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel, and regular security reviews.

6.2 While qk365 takes reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the security of your own qk365 login credentials.

6.3 In the event of a data breach that is likely to result in a risk to your rights and freedoms, qk365 will notify affected users and relevant authorities in accordance with applicable data protection law.

7. Your Rights

7.1 Subject to applicable data protection law, you have the following rights in relation to your personal data held by qk365:

• Right of access: You may request a copy of the personal data qk365 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data in certain circumstances, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit how we use your personal data in certain circumstances.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format.
• Right to object: You may object to processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

7.2 To exercise any of these rights, please contact qk365 at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies

8.1 qk365 uses essential cookies to operate the platform (e.g., session management), functional cookies to remember your preferences, and analytics cookies to understand how players use the platform and where improvements can be made.

8.2 qk365 does not use third-party advertising cookies or tracking pixels that transmit your browsing behaviour to external advertising networks.

8.3 You can manage your cookie preferences through your browser settings. Blocking essential cookies may prevent parts of the qk365 platform from functioning correctly.

9. Children's Privacy

9.1 qk365 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on qk365, please contact us immediately at [email protected].

10. Changes to This Policy

10.1 qk365 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email or a prominent notice on the platform. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of qk365 following notification of changes constitutes your acceptance of the updated Policy.

11. Contact

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by qk365, please contact our support team. Contact email: [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related enquiries within a reasonable timeframe.